STONEBRIAR CLEANING TERMS AND CONDITIONS
By booking a service with Stonebriar Cleaning—whether in person, by telephone, via email, or through our online booking portal—the client agrees to be legally bound by the following Terms and Conditions:
1. General Service Terms a. Payment Obligation: Service fees are due in full at the conclusion of the scheduled service appointment. Stonebriar Cleaning reserves the right to suspend or terminate ongoing services for recurring clients in the event of nonpayment. b. Estimated Service Times: Any timeframes provided by Stonebriar Cleaning are strictly estimates. Cleaning requests may require additional time beyond the initial quote based on the actual condition of the premises and the level of attention required to complete the job to standard. c. Equipment and Supplies: Stonebriar Cleaning provides all necessary equipment and cleaning supplies. Should a client request the use of their own personal supplies or equipment, the client must provide fully functional equipment and supplies in their original packaging with clear ingredient lists and instructions. Stonebriar Cleaning assumes no liability for any property damage resulting from the use of client-provided supplies or equipment. d. Access to Premises: If our staff is required to retrieve keys from a location other than the service address, an additional convenience fee will be applied to the invoice. Clients are solely responsible for providing accurate instructions for deactivating and reactivating any security or alarm systems. Stonebriar Cleaning is not liable for any fees associated with triggered alarms. e. Utilities: The client agrees to ensure that the cleaning staff has unimpeded access to hot water and electricity during the scheduled service. f. Handling of Fragile Items: The client is responsible for securing or removing all highly breakable or fragile items prior to the service. Stonebriar Cleaning expressly disclaims liability for damage to or loss of cash, items of sentimental value, fine art, artifacts, religious items, and antiques. g. Quote Amendments: Stonebriar Cleaning reserves the right to amend any initial quotes or estimates if the client’s original request or the scope of work changes.
2. Personnel and Contracting a. Vetting Process: All Stonebriar Cleaning employees and independent contractors undergo a comprehensive screening process. This includes, but is not limited to, criminal background checks, sex offender registry checks, and verification of employment history and references. b. Independent Contractors: Stonebriar Cleaning reserves the right to utilize thoroughly vetted independent contractors to fulfill client service requests.
3. Payment Terms a. Residential Clients: Unless prior alternative arrangements have been made with Stonebriar Cleaning management, all residential payments are due immediately upon the conclusion of service. Accepted payment methods include Cash, PayPal, Venmo, and Zelle. b. Credit Card Processing: All credit card payments are processed securely through a compliant third-party vendor. Stonebriar Cleaning does not independently store credit card information. By electing to pay via credit card, the client agrees to the processing terms of the third-party vendor. c. Commercial Clients: Invoices for commercial clients will be issued upon job completion. Commercial clients agree to remit payment according to the specific terms outlined in their service agreement. A late fee of $25.00 will be assessed for every 30 days a commercial invoice remains past due.
4. Claims, Complaints, and Satisfaction Guarantee a. Notice of Defect: Any claims regarding unsatisfactory service, property damage, or theft must be reported to Stonebriar Cleaning (via phone, email, or in person) within 24 hours of the service date. Failure to provide notice within this 24-hour window constitutes a waiver of any claims, and the client will not be entitled to any refund or recovery services. b. Right to Cure: Stonebriar Cleaning maintains a strict "No Refund" policy. However, if a client is dissatisfied with the service and provides timely notice, the client agrees to grant Stonebriar Cleaning the right to re-enter the premises to re-clean the specific areas in question at no additional charge. c. Response Time: Stonebriar Cleaning will review and respond to all formally submitted complaints within 72 hours of receipt. d. Right to Inspect: The client retains the right to be present and inspect the cleaning process during their scheduled service appointment.
5. Insurance and Confidentiality a. Liability Insurance: Stonebriar Cleaning maintains general liability insurance. This policy covers accidental property damage caused directly by operators working on behalf of Stonebriar Cleaning, provided the damage is reported within the required 24-hour window. Claims will only be processed or entertained if the client's account balance is paid in full. b. Confidentiality: Stonebriar Cleaning reserves the right to protect its proprietary business practices and will refuse any requests to share internal, confidential, or proprietary company documentation.
6. Limitation of Liability a. Exclusions: Stonebriar Cleaning shall not be held liable for any of the following:
- Incomplete tasks that were not explicitly included in the agreed-upon task list.
- Incomplete services resulting from severe clutter, obstructions, or lack of access to hot water or electricity.
- The actions, presence, or interference of any third parties on the client’s premises during the cleaning process.
- The natural wear, tear, or discoloration of fabrics or surfaces that simply becomes more apparent once surface dirt and grime have been removed.
- The inability to remove old, set-in, or permanent stains using standard cleaning solutions and equipment.
- Pre-existing damage or spillage that cannot be fully remediated using standard carpet cleaning methods.
- Any property damage resulting from the use of faulty equipment or inappropriate cleaning agents supplied by the client.
7. Cancellation Policy a. Notice Requirement: Clients may cancel or reschedule an appointment at any time. However, to act in good faith, the client agrees to notify Stonebriar Cleaning of any cancellations or rescheduling requests at least 24 hours prior to the scheduled appointment time.
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